1. Agreement to Terms
By purchasing, accessing, or using the services provided by Oh Brother Digital, LLC, doing business as Scroll and ScrollWRX ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not purchase or use our services.
2. Services Provided
ScrollWRX provides digital marketing and lead generation services for home builders and contractors, including but not limited to:
- Meta (Facebook/Instagram) advertising campaign management and optimization
- Google Local Service Ads (LSA) management
- AI-powered CRM follow-up and lead nurturing
- Landing page creation and optimization
- Lead qualification and appointment booking
- Ad creative development and A/B testing
- Performance reporting and analytics
- Bi-weekly strategy and performance calls
The specific services included in your plan are detailed on our pricing page and in your purchase confirmation.
3. Billing and Payment
Monthly Management Fee: Services are billed on a recurring monthly basis. Your first payment is due at the time of purchase. Subsequent payments are automatically charged on the same date each month.
Ad Spend: Advertising spend (paid to Meta, Google, or other platforms) is separate from and in addition to the monthly management fee. Ad spend is paid directly to the advertising platforms or managed by ScrollWRX on your behalf. Ad spend is non-refundable as it is paid directly to third-party advertising platforms.
Currency: All fees are in U.S. dollars.
Failed Payments: If a payment fails, we will attempt to process it again. If payment remains unsuccessful after 7 days, services may be paused until the balance is resolved.
4. Cancellation Policy: 30-Day Written Notice Required
You may cancel your service at any time by providing 30 days' written notice. This ensures a clean transition and protects any active campaigns, leads in progress, and scheduled follow-ups.
The following conditions apply to all cancellations:
- Written notice required. Cancellation must be submitted in writing via email to info@joinscroll.com. Verbal requests, voicemails, or text messages do not constitute valid cancellation notice.
- 30-day notice period. The 30-day notice period begins on the date we acknowledge receipt of your written cancellation request. You will receive a confirmation email within 2 business days.
- Service continues during notice period. You will continue to receive all services through the end of the 30-day notice period, and you are responsible for payment through that period.
- Final billing. Your final invoice will cover service through the end of the 30-day notice period. No prorated refunds are issued for partial months.
- Ad spend commitments. Any advertising spend committed to platforms prior to the cancellation notice is non-refundable. We will work to minimize ongoing ad commitments once notice is received.
- Campaign wind-down. During the 30-day notice period, we will wind down active campaigns, export your lead data, and provide any final reporting.
- No cancellation fees. There are no penalties or cancellation fees beyond the obligation to pay through the 30-day notice period.
5. Data and Account Transition
Upon cancellation and completion of the notice period:
- We will provide an export of your lead data and campaign performance records upon request
- Access to the ScrollWRX CRM platform will be revoked at the end of the notice period
- Ad account ownership: If ad accounts were created under your business name, access will be transferred to you. If campaigns ran under ScrollWRX-managed accounts, campaign data and creative assets will be exported and provided to you
- Any custom landing pages or creative assets created for your account will be provided to you upon request
6. Client Responsibilities
As a client, you agree to:
- Provide accurate business information for marketing purposes
- Grant necessary access to advertising accounts, website, and business listings
- Respond to leads and booked appointments in a timely manner
- Provide brand assets, logos, photos, and content as needed for campaign materials
- Attend scheduled strategy and performance calls or provide reasonable notice of rescheduling
- Comply with all applicable laws and regulations in your industry
- Not engage in deceptive, misleading, or unlawful business practices
- Maintain valid and current payment information on file
7. Intellectual Property
ScrollWRX-owned property: The Scroll and ScrollWRX brands, logos, CRM platform, proprietary tools, processes, and methodologies remain the exclusive property of Oh Brother Digital, LLC at all times.
Client-specific assets: Ad creative, landing pages, copy, and other materials created specifically for your campaigns become your property after your account has been active for a minimum of 90 days. Prior to 90 days, these assets remain the property of Oh Brother Digital, LLC.
Client-provided materials: You retain ownership of all logos, images, brand guidelines, and content you provide to us.
8. Results and Performance
While we are committed to delivering measurable results and will work diligently to generate leads and optimize campaigns, specific outcomes including lead volume, cost per lead, revenue, or conversion rates are not guaranteed. Results depend on factors including but not limited to market conditions, competition, seasonality, geographic location, service area, pricing, and client responsiveness to leads.
9. Limitation of Liability
To the maximum extent permitted by law, Oh Brother Digital, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to lost profits, lost revenue, or business interruption.
Our total aggregate liability for any and all claims arising out of or related to these Terms or our services shall not exceed the total amount paid by you to Oh Brother Digital, LLC in the three (3) months immediately preceding the event giving rise to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Oh Brother Digital, LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Any content, information, or materials you provide to us
- Any third-party claims related to your business operations
11. Dispute Resolution
In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue mediation or binding arbitration in Salt Lake County, Utah.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration shall be brought in the state or federal courts located in Salt Lake County, Utah.
13. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
14. Entire Agreement
These Terms, together with any purchase confirmation or service agreement, constitute the entire agreement between you and Oh Brother Digital, LLC regarding your use of our services and supersede all prior agreements, representations, and understandings.
15. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last updated" date and, for active clients, by email notification. Continued use of our services after changes constitutes acceptance of the modified terms.
16. Contact Us
If you have questions about these Terms and Conditions, please contact us:
Oh Brother Digital, LLC (dba Scroll / ScrollWRX)
Salt Lake City, UT
Email: info@joinscroll.com
Phone: (385) 243-2990